Expéditions et retours

Expédition de votre colis

Les colis sont généralement expédiés dans un délai de 2 jours après réception du paiement. Ils sont expédiés via UPS avec un numéro de suivi et remis sans signature. Les colis peuvent également être expédiés via UPS Extra et remis contre signature. Veuillez nous contacter avant de choisir ce mode de livraison, car il induit des frais supplémentaires. Quel que soit le mode de livraison choisi, nous vous envoyons un lien pour suivre votre colis en ligne.

Les frais d'expédition incluent les frais de préparation et d'emballage ainsi que les frais de port. Les frais de préparation sont fixes, tandis que les frais de transport varient selon le poids total du colis. Nous vous recommandons de regrouper tous vos articles dans une seule commande. Nous ne pouvons regrouper deux commandes placées séparément et des frais d'expédition s'appliquent à chacune d'entre elles. Votre colis est expédié à vos propres risques, mais une attention particulière est portée aux objets fragiles.

Les dimensions des boîtes sont appropriées et vos articles sont correctement protégés.

Delivengo takes advantage of the postal network of each country to offer an accessible and efficient solution. The delays observed are 2 to 5 days for Europe and 6 to 12 days for the rest of the world.

Import taxes, customs duties and fees

All international deliveries, including to the EU, now have full customs declarations. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country – we advise you to contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Lost books and late delivery

It is our policy to replace books that are lost or damaged in transit.

We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you. Please ensure that you enter full and accurate details of the delivery address and the postal code of the recipient. Please double-check the address carefully when placing your order and on the order notification; if you notice an error after placing an order, email us as soon as possible with the correct details. In the event that a package is returned to us, you will be responsible for the return shipping cost as well as the redelivery cost.


If the book that you have purchased has physical faults, either in its manufacture or from damage in the shipping process, please email us to request a replacement. In the case that replacement is not possible we will refund you. If your order has been supplied incorrectly, email us and we will make good any error or non-delivery. We cannot consider copies returned for other reasons.